Customer Success Manager | Fulfilment.com

About Us At fulfilment.com, we're dedicated to revolutionising the way e-commerce brands find and select their fulfilment partner. Our cutting-edge platform enables seamless exploration, comprehensive capability review, and precise selection of the perfect fulfilment partner.

As a VC-backed tech business, we are rapidly expanding and are looking to add team members with an entrepreneurial mindset, high personal standards, and the drive to be rewarded for the value they bring.

The Role: We are looking for a Customer Success Manager to strengthen relationships with our e-commerce brand clients and ensure they get the most from our platform. This role is pivotal in ensuring successful brand-to-3PL introductions and supporting brands throughout their selection journey.

Key Responsibilities:

• Manage post-introduction follow-ups with e-commerce brands to ensure smooth communication with 3PL providers.
• Provide ongoing support, guidance, and resources to brands throughout their selection journey.
• Write and send professional, personalised introduction emails between brands and 3PL providers.
• Maintain accurate and up-to-date CRM records.
• Monitor and report on lead engagement quality for internal tracking.
• Work closely with our Sales and Key Account Management teams to align brand needs with the right fulfilment partners.

What we are looking for:

• Excellent verbal and written communication skills.
• Self-motivated, able to work independently, and comfortable taking ownership.
• Strong organisational skills and attention to detail.
• Proactive follow-up mindset and customer-first attitude.
• Ability to manage multiple conversations and priorities simultaneously.
• Confident handling client-facing communication in a professional, approachable manner.
• Experience using CRM tools (e.g., HubSpot, Monday.com, or similar).
• Strong problem-solving skills and the ability to think quickly.
• Experience in client success, account management, or sales support (preferred).
• (Bonus) Familiarity with eCommerce, logistics, or 3PL industries.
• (Bonus) Experience in a startup or high-growth environment.

Qualifications:

• A good level of education is required; degree is desirable but not essential.

If you’re excited about building strong relationships, driving new partnerships, and making a measurable impact, we want to hear from you! Apply now to join our team at fulfilment.com and be part of our journey.