Strategy & Operations (Payments)
Outpost
Location
London
Employment Type
Full time
Location Type
On-site
Department
Operations
Operations (Payments)
Global expansion is broken. Without a local entity, conversion rates fall, costs rise, and compliance gets messy. Outpost fixes it.
Selling internationally is a maze of tax, payments, and operational friction. Most brands avoid it or expand slowly and expensively.
Outpost is your modular back office for global commerce.
Pick only what you need — tax, payments, treasury, or operations — and unlock new markets without the overhead.
We operate as Merchant of Record for digital and physical goods across 58+ tax jurisdictions. That means we own the full stack — payments, tax, compliance, and customer experience.
Sell anything, anywhere. Without compromise.
🧠 The Role
This is an Operations role for someone who wants to build like a founder, work like an operator, and happens to have deep payments and acquiring experience.
You'll work directly with the CEO across every part of the business: GTM, pricing, onboarding, treasury, product, and partnerships. You'll run toward the biggest problems, not away from them. Your payments background will be critical — as MoR, we own auth rates, PSP relationships, chargebacks, and payment economics — but you won't be siloed in payments.
This is a "ghostbuster" role. Ghostbusters solve messy problems that don't fit neatly into one function. One week you're negotiating PSP pricing, the next you're debugging merchant onboarding, the week after you're building a new market launch playbook.
Work is a big part of your purpose. You want to build something important, take ownership, and grow faster than anyone around you.
🧗 What You'll Get
Yes, the work is intense. But in return, you'll get training and exposure most people wait 10–20 years to access.
You'll be working on global problems, dealing with senior stakeholders, and owning strategic projects across payments, tax, finance, product, and operations — from day one.
We won't handhold, but we'll coach you hard. If you're hungry, you'll leave this role with a world-class operating skillset.
🧩 What You'll Do
Operate across the business:
Unblock bottlenecks across GTM, ops, finance, product, and customer onboarding
Own high-stakes, ambiguous problems — solve and systematise
Work with product to shape roadmap from the field
Create playbooks and processes that help us scale
Talk to customers and partners, and get deals over the line
Help launch new markets, products, or payment rails
Bring payments depth where it matters:
Own PSP relationships (Adyen, Nuvei) — negotiate pricing, manage performance, evaluate new partners
Optimize auth rates, build routing logic, manage decline recovery
Run chargeback operations and fraud strategy
Build visibility into payment costs and identify margin opportunities
Translate payments complexity into product and pricing decisions
💥 Example Projects
Negotiate improved pricing with Adyen based on volume and performance data
Launch our merchant playbook in 3 new countries
Build a routing framework that optimizes auth rate vs cost by market
Debug delays in settlements and fix them across engineering, ops, and PSPs
Model and implement reserve and settlement logic for a new merchant segment
Reduce chargeback rate through better fraud tooling and merchant policies
Identify and pitch a new pricing model based on payment economics
Evaluate and onboard a new PSP for Latin America local acquiring
🧱 What We're Looking For
Ideal background:
Experience at PSPs, acquirers, or payment-adjacent fintechs (Adyen, Stripe, Checkout.com, Nuvei, Worldpay, Revolut, Wise)
Operations roles — not pure product or pure commercial
Experience with auth optimization, PSP management, chargebacks, or payment ops
Bonus: MoR platforms (Global-e, Digital River, Paddle) or high-volume e-commerce payments teams
Signals we care about:
Ridiculous bias for action — you like to solve, not observe
Strong EQ — you know how to read a room, a customer, or a blocker
Exceptionally hard working — you see work as a core part of your purpose
Fluent in ambiguity and chaos — startups are not neat, this will be hard
Curious and resourceful — you can figure anything out
Comfortable getting hands dirty — your default mode is to do, not delegate
You can explain why auth rates differ by market and issuer
You've negotiated with PSPs or managed PSP relationships operationally
You understand interchange economics and where margin leaks
What this role is not:
Not a pure payments specialist role — you'll work across the whole business
Not payments "strategy" without operational depth
Not someone who needs defined processes to be effective
🚀 Why This Role Is Different
This isn't about maintaining processes — it's about building the operating system of Outpost from the ground up. You won't just be in the room, you'll be writing the agenda.
Your payments experience will be a superpower — as MoR, payments is core to our economics. But you'll have exposure to every part of the business, work directly with the founding team and the CEO, and shape the future of a company solving one of the hardest problems in global commerce.
We expect whoever is in this role to grow rapidly, and we'll back you every step of the way.
🦾 Outpost Team
Our team were leaders at Revolut, Airwallex, Adyen and Wayflyer — and we're backed by top-tier investors who have built or backed some of the world's leading fintechs.
🧾 What We Offer
Equity and salary in a well-funded startup
Ability to own your work and move fast
World-class training from operators who've scaled globally
A global mission with real impact
Low politics, high output
Chance to grow into a senior leadership role
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A culture of builders, not talkers
🧭 Working Style
We work together in person in London or Amsterdam 5 days a week. We believe the hardest problems are solved in the room.
🌎 Reach Out
Learn more
Outpost is where the hard problems are. If you want to help build the engine behind global trade, we'd love to hear from you.