Commercial & Operations Lead

Company & Operating context

Bite is an AI infrastructure and services company for the built environment. We provide an AI-driven change management workspace that automates design change coordination for structural engineering firms. We connect the disconnected software tools structural engineers use every day so design changes can be detected, propagated automatically by AI agents, and tracked in compliance with Building Safety Act requirements.

Bite is an early-stage company moving quickly. The person in this role should expect ambiguity, shifting priorities and a workload that spans several distinct areas at once. The constraints are real: limited runway, a small team, and design partners and investors whose confidence is earned week by week. What is rewarded here is judgement under pressure, the ability to hold many threads without dropping any, high quality output and execution velocity.

Role summary

The role is the operational backbone of the company. It exists so the founders can spend their time on product, engineering and the highest-leverage commercial and investor conversations, confident that everything else is being run to a standard they would set themselves.

The Associate operates as the CEO’s counterpart across all non-engineering workstreams: commercial, customer success, investor relations, legal and corporate, internal operations, and external communications. Consistent, high-quality execution across all areas is expected, with the ability to triage between them as priorities shift. The title carries an explicit growth path toward Head of Operations and COO as scope, autonomy and team size increase.

How we work: leverage, AI and judgement

Bite is a small team that deliberately punches above its weight. We do this by using AI throughout the workflow, not as a novelty but as core operating leverage. Every meeting is transcribed, summarised and fed into a shared context layer the whole team can query.

Drafts, research, summaries and first passes are produced fast and then sharpened by a person who knows what good looks like. We expect this to ramp up over time, not down.

The person in this role should have a genuine inclination toward this way of working. That means three things in practice:

• Fluency and curiosity: You reach for AI and automation to move faster, and you are curious about getting more out of the tools, not resistant to them. We do not index on a specific tool or any coding ability. We index on the instinct to find leverage.
  

• Judgement over the output: You understand where AI is reliable and where it is not. You know where to apply guardrails, what to check, and when a draft needs a human to take responsibility for it before it leaves the building. Using AI well is the skill, not letting it run unchecked.
  

• An efficiency outlook: You treat your own time and the founders’ time as the scarcest resource in the company. You look for the repeatable, the automatable and the templated, and you build the function properly rather than reinventing it each week.

Working with ambiguity

Much of the work here starts as a half-formed problem with real unknowns. The most valuable thing the person in this role can do is take that on, break it into chunks that can actually be delivered and communicate the thinking and the status clearly as they go.

The founders are frequently context-switching and not always in the same room. Clear, proactive communication is what keeps everyone moving in the same direction. Going quiet under pressure is the single most damaging habit in this seat.

Responsibilities

1. Commercial and Sales

• Own and maintain the customer pipeline and CRM: prospect tracking, tier classification, contact history, tech-stack mapping and deal-stage progression.

• Draft outreach emails and commercial proposals for the CEO’s review, proactively rather than on request.

• Prepare design-partnership materials, onboarding decks and pricing documentation.

• Co-lead sales calls and customer meetings alongside the CEO and CTO, and own the follow-up.

• Track the competitive landscape and surface relevant market developments without prompting.

• Prepare ROI models, uplift calculations and value matrices for commercial conversations.

2. Customer Success and Design-partner Management

• Own the weekly check-in cadence with all active design partners.

• Prepare and send weekly summary emails documenting feedback received, issues acknowledged and next steps committed.

• Collect, document and escalate product feedback to engineering with clear priority and context.

• Coordinate between partners and engineering so reported issues are tracked to resolution, with the partner kept informed.

• Maintain the design-partner feedback log as a living, team-wide document.

• Prepare customer-success materials: onboarding guides, feature walkthroughs and example queries.

3. Investor Relations and Fundraising support

• Maintain the investor CRM: every interaction, status, next step and decision timeline.

• Complete due-diligence questionnaires accurately and thoroughly.

• Manage the DD data room so it is current, correctly filed and complete ahead of deadlines.

• Draft investor follow-up emails and communications for the CEO’s review.

• Prepare investor-ready materials: traction summaries, pipeline metrics, financial snapshots.

• Coordinate KYC and AML document collection for closing investors.

• Maintain an accurate overview of all committed, in-process and declined investors.

4. Legal and Corporate Administration

• Coordinate with legal counsel on document flow: what is sent, outstanding, or awaiting founder input.

• Manage Companies House filings and corporate-registry requirements.

• Track legal-workstream deadlines and flag them to the CEO well in advance.

• Coordinate with the accountants on routine queries, document requests and filing deadlines, including HMRC and corporate admin.

• Maintain the company’s policy documentation and ensure required policies are in place.

5. Internal Operations and Team Coordination

• Maintain the company Google Drive structure, naming conventions and access permissions.

• Own the shared context and back-office layer: keep meeting summaries, transcripts and key documents organised and queryable so the whole team can find what they need.

• Draft and distribute weekly commercial updates to the team.

• Coordinate internal scheduling, meeting logistics and calendar management.

• Manage relationships with external providers: accountants, legal counsel, brand consultants, contractors.

• Support hiring logistics: job postings, candidate tracking and interview scheduling.

• Capture and track action items from every meeting to ensure follow-through.

6. Thought leadership, Brand and External Communications

• Coordinate logistics for the whitepapers: focus-group recruitment, scheduling and contributor communications.

• Draft blog content and external communications for the CEO’s review.

• Prepare marketing materials for events and presentations.

• Support brand-development coordination with external design partners.

Key principles

Principle

Description

Accuracy

All information shared internally or externally is verified before it is communicated. Anything unconfirmed is clearly identified as such. Precision is non-negotiable in investor and legal contexts.

Ownership

A task is complete when the outcome has been delivered, confirmed and communicated, not when it has been started. If something is blocked, it is flagged immediately with a proposed resolution, not left to surface later.

Proactivity

The role anticipates what the founders and team will need before being asked. Approaching deadlines, overdue follow-ups and missing documentation are identified and handled without prompting.

Pace and triage

Bite moves fast and priorities shift. The role holds many threads at once and makes sound calls about what comes first, escalating trade-offs rather than quietly letting the lower priority slip.

Leverage

The role looks for the repeatable, the automatable and the templated. AI and automation are used to increase throughput and quality, with a person always accountable for the output that leaves the company.

Communication

External communications to investors, customers and counsel are drafted for the CEO’s review before sending, unless routine operational correspondence has been explicitly agreed otherwise. Internally, status and thinking are communicated clearly and early, especially under pressure.

Quality

Every deliverable, internal or external, meets a high bar of content, structure and presentation. The reader should extract the key information without effort. Filler, ambiguity and poor presentation are not acceptable. If a document is shared on behalf of Bite, it represents the company.

Judgement

Rules and standards cannot anticipate everything. Where they run out, the role applies the founders’ likely intent and the company’s interests, and asks when genuinely unsure rather than guessing on something that matters.